Delete your account.

From the app

The fastest route, and it takes effect immediately.

1. Open ConvoTrack and go to the Profile tab.
2. Scroll to the bottom of the settings list and tap Delete Account.
3. Read the confirmation, then tap Delete.

You are signed out as soon as it completes. There is no grace period and no way to undo it — we delete the data rather than deactivating the account, so there is nothing left to restore.

By email

If you have already uninstalled the app, email privacy@convotrack.in from the address on your account with the subject Delete my account. Tell us the name you ride under so we can find you.

We will confirm your identity, delete the account, and reply to confirm — within 30 days, and usually much sooner.

What gets deleted

All of it, in one go:

• Your profile — name, photo, username, and any phone number or contact email you added.
• Your ride history — every ride you joined, and the summaries and statistics built from them.
• Rides you lead — deleted outright, including their routes, waypoints and reports. See below.
• Your activity in other riders’ rides — your participation records, and any regroups or emergency alerts you raised.
• Your membership record — the plan attached to your account.
• Your sign-in — the identity held by our authentication provider is revoked, so the account can no longer be signed into.

Rides you lead go too

Deleting your account deletes every ride you created, and it removes them for everyone who was in them — a ride with no leader cannot be started, ended or edited by anybody, so leaving it behind would strand the group with something broken. Rides you merely joined are not affected; they carry on without you.

If a ride you lead matters to the people in it, let them know before you delete.

What we keep, and for how long

Nothing identifiable stays in the live service once deletion completes. Two things outlive it, and neither is under our control in the moment:

• Encrypted database backups may still contain your record until they age out of their rotation, within 30 days. They are never used to restore an individual account.
• Purchase records for any subscription are held by Google Play or the Apple App Store under their own policies and the tax law they answer to. We cannot delete those, and neither can you.

Your subscription is separate

A ConvoTrack Pro subscription is billed by Google Play or the App Store, not by us, and deleting your account does not cancel it. Cancel it yourself before or after deleting, in your Google Play subscriptions or your Apple ID subscription settings. Otherwise you will keep paying for a plan attached to an account that no longer exists.

Questions before you go? Email privacy@convotrack.in, or read the Privacy Policy.